We call our Managed IT Support Solution 'Client Connect'.  It is a convenient, cost-effective plan for us to monitor and manage your information technology assets. This service is for clients who rely on their computer systems and understand the impact of technology downtime to their business.

The key features of Client Connect options are:

• Proactive monitoring and management
• Fixed monthly cost
• Guaranteed response time and fixed price for issues (optional)
• Commitments clearly documented in a ‘managed service agreement’

And the benefits are many, depending on which level of service you select:

• More reliable computing environment through proactive monitoring and support
• Longer hardware life because of regular maintenance
• Get more from your technology investment with regular review meetings
• Staff productivity increases because they are not dealing with technology issues
• Staff productivity increases because they can obtain support as a priority
• An easy to calculate budget for technology expenditure through fixed costs
• Unlimited amount of hours for support per month for agreed items

Many of our existing clients on a ‘time and materials / break fix’ arrangement are migrating to a Client Connect plan because of the potential advantages:

Guaranteed response

Operating on a ‘break fix’ basis means when it breaks we come and fix it as soon as we can. With Client Connect, we spend time ensuring it doesn’t break and if it does, we respond in defined timelines with the highest level of priority available. Client benefit from a fixed cost model that assists with budgeting and cash flow and a prioritized response allows you to manage your resources more effectively.

Increased productivity

It is unlikely that your computers and network are maintained regularly and thus not running as well as they could be. As a business you need to minimize downtime for your staff. By ensuring your systems are working at an optimal level we will contribute to the overall productivity of your organization.

Fixed costs

Support costs very on a monthly basis and can be substantial in the event of a crisis. Client Connect minimizes the risk of systems issues and assists in reducing unforeseen pressure on your business cash flow.

Early action

Staff do not seek to fix issues that can waste hours per week of their time as they do not have the freedom to ask for help when needed due to the perceived and/or real cost it may incur. Client Connect will eliminate the issue of not acting or reporting issues due to the perceived costs to the business.

Problem prevention

Clients currently on a Client Connect plan enjoy the benefits of being alerted to issues often prior to the issue becoming a noticeable problem thus avoiding downtime. Under Client Connect, we have the freedom to fix the issue and work to prevent it from happening.

Read about the Client Connect options available.