We offer several options for Client Connect with different levels of service so you have a choice depending on your needs.

Bronze :: Monitoring

• Monitor for errors and events that may cause server hardware or software failure
• Monitor your servers backup processes to protect your data in the event of failure
• Monitor for anti-virus solution (PurpleC’s only) to ensure it is always up-to-date
• Monitor your internet connection and website/email availability

Silver :: Monitoring, Performance and ‘Patching’

All of the items in Bronze
PLUS

• Monitor for performance issues to ensure peak efficiency is maintained
• Monitoring and management of Microsoft patches, security updates & service packs
• Best effort next day response time

Gold :: Monitoring, Performance, ‘Patching’ and Maintenance

All of the items in Bronze and Silver
PLUS

• Monthly maintenance and tuning of all systems
• Guaranteed same day response and up to 1 hour for critical issues

Platinum :: Monitoring, Performance, ‘Patching’, Maintenance and Support

All of the items in Bronze, Silver and Gold
PLUS

• Helpdesk and support (remote and on-site) included
• We proactively address all issues as they arise or when you request them

Note for Bronze, Silver and Gold

The alerts that are generated will not be acted upon without client approval
All helpdesk and support (remote and on-site) will be charged separately per incident

Current prices – please contact us to arrange an onsite visit and quotation to suit your business requirements.